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Quality First - Excellence starts with you

COURSE CODE: (PA_008)
9 h
Multiple Dates
Instructor Lead Training (ILT)
Multiple Languages
195 EUR

The participant:

  • The participant understands the warranty process, from customer complaints in the dealer organization to the feedback of the testing results from the fault analysis.
  • The participant understands the recourse processes defined by BMW AG.
  • The participant understands the defective part process, from the part request of the respective sending markets to the delivery of the defective part via the warranty parts return centers to your test center.
  • The participant understands the Group Standard 95004-2024 and the updates contained therein.
  • The participant understands how the IT systems SWS and SPACS-FAR support the recourse and defective part processes.
  • The training is divided into three modules. The modules are offered over three consecutive days (each module lasting between 2 and 4 hours).
  • Module 1: Introduction to the warranty and recourse process as well as the defective part process.
  • Module 2: Introduction to GS95004 - 2024-12.
  • Module 3: Introduction to the IT systems SWS and SPACS-FAR.
  • Quality managers, internal auditors as well as employees in the defective parts analysis and other quality departments at the supplier.
  • The training is divided into three modules. The modules are offered over three consecutive days (each module lasting between 2 and 4 hours).

Available trainings

Start date
End date
Location
Language
Available Seats
Occupancy Status
Prerequisites
Price
Start date
20/10/2026
02:00 PM • Europe/Berlin
End date
22/10/2026
05:00 PM • Europe/Berlin
Location
Virtual session
Language
English
Available Seats
495
Occupancy Status
Prerequisites
No
Price
195 EUR
 
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