Home / Explore Courses / WBT - Claim Process - Aftersales Parts Logistics

WBT - Claim Process - Aftersales Parts Logistics

COURSE CODE: (ITEM_2076)
0,6 h
Access: 365 Days
Web Based Training (WBT)
Multiple Languages
20€

The participant: 

  • Gets to know essential knowledge of the Claim process in the Aftersales Parts Logistics.
  • BMW Group Aftersales and Parts Logistics worldwide: Introduction and general overview.
  • Claim Process: Supply chain parts flow and claims (RDC, ConDC, CDC).
  • Claim types: Damage, Short Shipment, Over Shipment, Wrong Shipment.
  • Claim requirements: Explanation of the requirements for all Claim types.
  • Claim rejection: Possible reasons for a rejection and next steps.
  • Final Test.
  • Partners who are responsible for handling claims.

Available trainings

Language
Prerequisites
Price
Language
German
Prerequisites
No
Price
20€
Language
English
Prerequisites
No
Price
20€