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Escalation Process - Virtual

COURSE CODE: (ITEM_BCS_013_VCT)
1 h
Multiple Dates
Instructor Lead Training (ILT)
Chinese
454 CNY

The participant: 

  • Understands standard, process,  escalation level defination, trigger criteria, measures to taken, de-escalation.
  • Can start an escalation upon exceeding thresholds or event-driven for incidents with legitimate criticality.
  • The escalation process is run by specialist department and purchasing, starting level 1 purchasing is in the lead.
  • There is only one escalation level for a specific supplier location also with parallel escalations.  
  • De-escalation only with proof of efficiency.
     

Overview and fundamentals for NA6 & GEN6 OTD series production:

  • Process purpose, benifit.
  • Different level defination.
  • Trigger criteria from QMT department.
  • Compolsury measures and optical measures.
  • De-escalation preparation.
     
  • Quality, Project colleagues.

Note concerning the invoice:

  • Please keep in mind, that all prices on the platform are net prices. 6% VAT will be added on the invoice. 

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