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Escalation Process - Virtual

COURSE CODE: (ITEM_BCS_013_VCT)
1 h
Multiple Dates
Instructor Lead Training (ILT)
Chinese
454 CNY

The participant: 

  • Understands standard, process,  escalation level defination, trigger criteria, measures to taken, de-escalation.
  • Can start an escalation upon exceeding thresholds or event-driven for incidents with legitimate criticality.
  • The escalation process is run by specialist department and purchasing, starting level 1 purchasing is in the lead.
  • There is only one escalation level for a specific supplier location also with parallel escalations.  
  • De-escalation only with proof of efficiency.
     

Overview and fundamentals for NA6 & GEN6 OTD series production:

  • Process purpose, benifit.
  • Different level defination.
  • Trigger criteria from QMT department.
  • Compolsury measures and optical measures.
  • De-escalation preparation.
     
  • Quality, Project colleagues.

Available trainings

Start date
End date
Location
Language
Available Seats
Prerequisites
Price
Start date
09/06/2026
10:00 AM • Asia/Shanghai
End date
09/06/2026
11:00 AM • Asia/Shanghai
Location
Virtual session
Language
Chinese
Available Seats
59
Prerequisites
No
Price
454 CNY
 
To request an additional training session for one or more employees, please submit your request here. (Trainings-Admin only.)