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2026 Warranty & Recourse Supplier Training - Virtual

COURSE CODE: (ITEM_BBA_011_VCT)
7,5 h
Multiple Dates
Instructor Lead Training (ILT)
Chinese
700 CNY

The participant:

  • Understands the warranty process, from customer complaints in the dealer organization to the feedback of the testing results from the fault analysis.
  • Understands the recourse processes defined by BMW AG & BBA.
  • Understands the defective part process, from the part request of the respective sending markets to the delivery of the defective part via the warranty parts return centers to your test center.
  • Understands the Group Standard 95004-2024 and the updates contained therein.
  • Understands how the IT systems WRS and defective part return processes.

Training Modules:

  • Warranty & Recourse Business Overview.
  • New GS95004_V2024-12 Introduction.
  • Defect Part Table Instruction.
  • WPRC Business Introduction.
  • Warranty Recourse LPKM Evaluation.
  • WRS Special Defective Part New Function Introduction.
  • Quality managers, internal auditors and employees are responsible for the defective parts analysis and other quality departments.

Available trainings

There are currently no sessions available
To request an additional training session for one or more employees, please submit your request here. (Trainings-Admin only.)